The following activities are related to the systems specified below:

• SharePoint 2016 (with Nintex Workflow and Nintex/InfoPath forms)
•  SharePoint Online (with Microsoft Power Platform for workflow and forms)

a) Development Responsibilities

• Gather and analyze business requirements through collaboration with stakeholders.
• Create functional specifications and documentation.

• Develop new, or enhance existing, processes, workflows, and forms.

• Develop unit tests, integration tests, and system tests to ensure the quality of developments.
• Conduct reviews and peer testing sessions to identify and fix issues.

• Create and maintain technical documentation for system architecture, APIs, workflows, and user guides.
• Document process design with comments and maintain a version-controlled repository.

• Prepare and execute deployment plans, including rollback strategies.

• Monitor system performance and identify bottlenecks.
• Optimize design and database queries for efficiency and scalability.

b) Support Responsibilities

• Provide first-level support for end-users experiencing issues with developed systems.
• Troubleshoot and resolve technical problems in a timely manner.

• Log, track, and manage incidents using ticketing systems.
• Prioritize incidents based on severity and impact on business operations.

• Monitor application performance and availability using monitoring tools.
• Respond to alerts and notifications for system outages or performance degradation.

• Regularly update and patch software to maintain security and functionality.
• Implement system upgrades and enhancements based on user feedback and evolving requirement

• Conduct training sessions for end-users to improve system understanding and efficiency.
• Create user manuals and training materials to facilitate knowledge transfer.

• Work closely with system administrators, network engineers, and ICT support teams.
• Participate in cross-functional meetings to discuss system improvements and user needs.

• Gather feedback from users to understand system limitations and areas for improvement.
• Analyze user behavior and system usage metrics to inform development.

• Prepare incident reports and conduct root cause analysis for recurring issues.
• Develop solutions or workarounds to prevent future incidents.

• Ensure that developed systems adhere to security best practices and compliance standards.
• Collaborate with security teams to conduct vulnerability assessments.

• Participate in change management processes to assess risks associated with system changes.
• Communicate changes and updates to relevant stakeholders

• Stay updated on industry trends, emerging technologies, and best practices.
• Experiment with new tools and methodologies to enhance system performance and development processes.

• Possesses specialist knowledge of software applications relevant to their area of responsibility, e.g., SharePoint Online and Microsoft Power Platform.
• Understanding of Information Technology Service Management (ITSM)
• Understanding of Information Software Development Lifecycle