Application Support Analyst (Internal Candidates Only)
Listing reference: minte_000175
Listing status: Under Review
Apply by: 3 January 2024
Position summary
Industry: IT & Internet
Job category: Application Analysis
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Mintek has an exciting career opportunity for an Application Support Analyst. The candidate will be responsible for Application support response to technical problems and application improvements.
Job description
- Possesses specialist knowledge of operating systems, devices, applications and software
- Providing software application support and providing technical support to teams within the organisation, and external clients when required
- Consulting with the software development team, internal users, and clients to improve application performance
- Establish the root causes of application errors, and escalating the serious concerns to next level of support
- Document processes and monitoring application performance metrics
- Work closely with divisions and cross-functional divisions to communicate project statuses and proposals
- Assisting with systems integrations
- Managing ticketed query system (Service Desk Plus) and ensuring a comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues
- Managing the coordination of application projects where required
- Delivering regular and customised training to teams within the business
- Preparing maintenance plans and upgrading schedules for the organisation's systems
- Developing reports for teams across the business
- Identification of the training requirements of Mintek's applications and ensuring that the required training is provided. Managing and coordinating the training-related activities.
- Installation, upgrade, and maintenance of applications
- Adhere to applications best practices and ICT Governance
Minimum requirements
- Bachelor's degree in Software Engineering, Computer Science, Information technology, Information Systems, Computer Engineering, Computer Studies or equivalent
- 3 – 5 years minimum relevant experience
- Training required - ITIL Foundation
REQUIRED KNOWLEDGE
- Applications functional configuration and support
- Application security
- Troubleshoot against access problems
- Protect against unauthorised access, modification, and destruction
- Understanding of Information Technology Service Management (ITSM)
Request Fulfilment
Incident Management
Problem Management
- Change Management