Application Support Analyst (Internal Candidates Only)
Listing reference: minte_000191
Listing status: Under Review
Apply by: 26 January 2024
Position summary
Industry: IT & Internet
Job category: Application Analysis
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Mintek has an exciting career opportunity for an Application Support Analyst. The candidate will be responsible for Application support response to technical problems and application improvements.All suitably qualified and experienced candidates are invited to apply.
Job description
- Possesses specialist knowledge of operating systems, devices, applications and software
- Providing software application support and providing technical support to teams within the organisation, and external clients when required
- Consulting with the software development team, internal users, and clients to improve application performance
- Establish the root causes of application errors, and escalating the serious concerns to next level of support
- Document processes and monitoring application performance metrics
- Work closely with divisions and cross-functional divisions to communicate project statuses and proposals
- Assisting with systems integrations
- Managing ticketed query system (Service Desk Plus) and ensuring a comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues
- Managing the coordination of application projects where required
- Delivering regular and customised training to teams within the business
- Preparing maintenance plans and upgrading schedules for the organisation's systems
- Developing reports for teams across the business
- Identification of the training requirements of Mintek's applications and ensuring that the required training is provided. Managing and coordinating the training-related activities.
- Installation, upgrade, and maintenance of applications
- Adhere to applications best practices and ICT Governance
Minimum requirements
QUALIFICATION AND EXPERIENCE
- Bachelor's degree in software engineering, Computer Science, Information technology, Information Systems, Computer Engineering, Computer Studies or equivalent
- 2 – 5 years minimum relevant experience
- Training required - ITIL Foundation
REQUIRED KNOWLEDGE
- Applications functional configuration and support
- Application security
- Change Management
- Troubleshoot against access problems
- Protect against unauthorised access, modification, and destruction
- Understanding of Information Technology Service Management (ITSM):
Request Fulfilment
Incident Management
Problem Management